Star Health and Allied Insurance Company Limited has strengthened its footprint in Assam and the North-East, reporting an 11% rise in gross written premium to around ₹150 crore in FY26, while expanding access to wellness and digital health services across the region.
The insurer said over 2.2 lakh lives are now covered in the North-East, supported by 20+ branches, 14,300 advisors, 22 Star Gramin Bima Kendras and 130+ network hospitals across 868 pin codes. In Assam, its ecosystem spans 151 pin codes, with more than one million customers using digital services, including over 1 lakh telemedicine consultations (up 68% YoY), 2 lakh wellness enrolments, 5.77 lakh Face Scans and 24,800 treatment cost estimates. Telemedicine satisfaction stood at 88%.
Claims servicing remained strong, with 10,400+ claims worth nearly ₹45 crore settled in 9MFY26, up from 6,500 claims worth ₹35 crore a year earlier. Cashless claims processing remains swift, with 96% cleared within three hours and a claims NPS of 65.
Himanshu Walia, Whole-time Director, said health insurance is evolving into a broader health partner, driven by preventive care, digital tools and faster claims support.
Guwahati is emerging as a key growth centre, with rising awareness, increasing new-to-industry customers and stronger adoption of digital health platforms driving insurance uptake. The company’s expanding advisor network and hospital connectivity are supporting deeper penetration in both urban and emerging markets.
