Nissan Motor India Private Limited (NMIPL) is observing World Quality Month throughout November 2026, reinforcing its focus on customer satisfaction, aftersales service quality and operational excellence across its network of 315 sales and service touchpoints.
Centred on the theme ‘Unmistakable Quality. Every Customer. Every Vehicle. Every Time.’, the month-long initiative aims to strengthen Nissan’s customer-first approach and build greater trust through consistent service delivery and reliable aftersales support.
A key focus of the campaign is ‘Fix It Right the First Time’, aimed at improving repair quality, enhancing service efficiency and delivering a seamless vehicle ownership experience. The initiative brings together dealership and service teams through customer engagement activities, employee training and strengthened quality processes.
The celebrations will be structured around four weekly themes: ‘Unmistakable Environment’, ‘Unmistakable People’, ‘Unmistakable Customer Experience’ and ‘Unmistakable Repair Quality’. These will address workshop standards, technical capabilities, customer communication and quality checks across the service journey.
The programme will also feature dedicated training sessions, customer education workshops, vehicle health check-up activities and customer feedback initiatives.
Through World Quality Month 2026, Nissan aims to reinforce quality across its aftersales operations, maintaining that customer experience extends beyond the vehicle to every interaction throughout the ownership journey.
